We strive to ensure your satisfaction with every purchase. However, if an item doesn’t meet your expectations, our straightforward returns policy allows you to return it within 28 days of receiving it. Here’s how you can process your return with ease:

If you wish to make a return, simply reach out to our dedicated customer service team with your initial order reference. They’ll provide you with a unique return authorization number for your product. You have the flexibility to return the item via your preferred postal method or any reliable courier that offers proof of return.

Always obtain and safeguard your return receipt, as OneTap Review cannot be held accountable for items that suffer damage or get lost during the return journey.

Upon our receipt of your returned product, expect your refund or replacement items within 10 business days. We will cover the return postage costs only if the product you received is faulty or was dispatched incorrectly.

Procedure to Return Your Item

To initiate your return, inform us of your intent, and we’ll furnish you with the requisite return documentation. Ensure this documentation accompanies your parcel; otherwise, it won’t be processed at our returns center. Here’s a step-by-step overview of our returns process:

  1. Attach the provided return documentation to your package.
  2. Ship it through a carrier of your choice. Though not mandatory, it’s advisable to share a tracking number, as OneTap Review isn’t responsible for items lost in transit.
  3. Once we receive your package, our team will inspect it for any damages. Subsequently, you’ll be notified about your refund status within 48 hours.
  4. Based on your chosen payment method, expect the refunded amount in your account within 10 business days.